Return & refund

We are sorry that the order did not meet your expectations :(

Instructions:

• Send an email to laurine@oscarandco.fr notifying us of your wish to return an item.
• Specify whether it is a return for a refund, credit, or exchange for another product.
• Return the product to the following postal address: Oscar & Co - 7 rue du Quai, 59700, Marcq-en-Baroeul, France

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

Refund policy:
Our policy lasts 14 days. If 14 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Other items that cannot be returned: Custom-made, personalized items (such as personalized necklaces, medals) or gift cards.

To complete your return, we require a receipt or proof of purchase.

Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at laurine@oscarandco.fr